Service Survey

CUSTOMER SATISFACTION INQUIRY
In our pursuit of providing you the finest service possible, please provide answers to the following questions:

Type of Filtec Equipment being serviced:

Ease of contacting the Field Service Department:

Initial contact call was handled:

Schedule requirements were met:

Representative arrival was at the agreed upon time:

The professionalism of the Representative in resolving your inquiry or request:

The service request was resolved in a timely manner:

Overall level of service provided was:

Comments / Suggestions on improving our quality of service:

If you owned Industrial Dynamics, what changes would you suggest to improve your business?

May we use you as a reference for prospective customers?	Yes No

Would you be interested in our 24 hours telephone support coverage?	Yes No

If you are interested in additional service, would you consider a service contract?	Yes No

What types of additional services would assist you in providing the level of support that your company is needing?

* COMPANY NAME
* TODAY'S DATE
* YOUR NAME
* TITLE
* ADDRESS
* CITY
* STATE
* ZIP
* TELEPHONE #
E-MAIL ADDRESS

* DATE OF SERVICE
NAME OF REPRESENTATIVE
	* Denotes required information

Thank you! We look forward assisting you with any concerns or questions


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