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FILTEC

FILTEC Careers

Join Our Team and Define Packaging’s Future

We are looking for experienced, driven, fearless individuals who want to help propel change within the manufacturing sector. We’re looking for talent with a thirst to build systems with real impact to see their work in use around the world and to challenge industrial norms. Team players, mavericks, detail-oriented innovators welcome!

Here are some of the benefits our employees can expect:

HEALTHCARE BENEFITS

401K

FLEXIBLE SPENDING ACCOUNTS

COMPETITIVE COMPENSATION

LIFE INSURANCE

For more on our company leadership and our legacy, check out our About page.

Current Job Openings

Customer Support Representative

FILTEC, Ltd was founded in 1958 by Fred Calhoun, considered by many in the industry to be the father of modern beverage packaging inspection. Fred envisioned a more efficient manner to inspect beverage bottles and created and sold the world’s first electronic Empty Bottle Inspector (EBI).

The customer support representative (CSR) responds to all customer support requests on behalf of the Customer Support Center and processes parts orders and related customer support activities. The CSR also works with other business functions, documenting details and assisting with resolving issues daily. The CSR must utilize basic office work skills to complete tasks.

The position works in a fast-paced environment with tight deadlines and must learn customer expectations and industry standards. The CSR must also follow up on parts order issues, gather information, and take on action items as needed. In addition, the CSR enters data into case management tools and documents internal and external customer support feedback. The CSR reports to the customer support supervisor in the customer support organization.

Desired set of skills for the CSR position:

  • Professional customer communication skills
  • Parts order processing and data entry
  • Utilize office software to document and complete work on time
  • Efficient interaction with team members and other departments
  • Reading and understanding of backlog reports, follow-up on customer orders
  • Operate as a customer advocate and an acting liaison between customer and internal teams

Job functions include but not limited to:

  • Verify customer and order information for correctness, checking it against previously obtained information as necessary
  • Receive and respond to customer complaints
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing
  • Inform customers of order information, such as unit prices, shipping dates, and any anticipated delays
  • Obtain customers’ names, addresses, billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms and ERP
  • Prepare invoices and shipping documents
  • Recommend parts or services that will meet customers’ needs
  • Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments
  • Compute total charges for parts or services and shipping charges
  • Direct specified departments or units to prepare and ship orders to designated locations
  • Inspect outgoing orders for compliance with customers’ requirements
  • Check inventory records to determine the availability of requested parts
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or electronic communication
  • File copies of orders received or post orders on records

An associate degree in business administration or a similar field is preferred for this job. Previous years of work experience as a customer support representative can be helpful.

If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!

In addition to a competitive salary, FILTEC provides comprehensive benefits, including medical and dental plans, vision, short-term & long-term disability insurance, a 401(k) plan, flexible spending accounts, paid holidays, and more. For consideration, please e-mail your resume to careers@filtec.com

Project Manager - Los Angeles, CA

FILTEC, Ltd was founded in 1958 by Fred Calhoun, considered by many in the industry to be the father of modern beverage packaging inspection.  Fred envisioned a more efficient manner to inspect beverage bottles and created and sold the world’s first electronic Empty Bottle Inspector (EBI). 

The Project Manager role works out of the Torrance headquarters.  This exciting role is responsible for planning and overseeing projects to ensure timely completion and successful outcome.  The Project Manager plans and designates project resources, prepares system status reports, monitors progress, and keeps stakeholders informed.  

The Project Manager oversees all field service efforts on behalf of the Customer Support Center.  Manages field service technician schedules, prioritizes field service cases, and works with many business functions, sharing critical service case details and resolving issues.

The Project Manager utilizes prioritization and scheduling skills to make case-specific decisions.  Daily this role will work with customer support, product support, and machine order administration.  This role is the primary contact for all domestic service cases and related processes.

–Only apply if you have project management experience in the manufacturing business for industrial systems.

Must live in the Greater Los Angeles area.

Duties/Responsibilities:

  • Outline and develop the project plans for new inspection solutions
  • Perform as a liaison between customer, field service, sales, manufacturing, and engineering
  • Consistently provide project updates to various stakeholders about strategy, adjustments, and progress
  • Utilize industry best practices, techniques, and standards throughout the entire project execution
  • Establish and oversee administrative procedures to meet objectives
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures
  • Direct activities of professional and technical staff members
  • Provide guidance and handling difficult or complex problems or in resolving escalated complaints or disputes
  • Evaluate the work of staff to ensure the programs are of appropriate quality and that resources are used effectively

Required Skills/Abilities:

  • Ability to think critically, be proactive and be a self-starter
  • Excellent customer communication skills
  • Management of remote service team members
  • Be fluid in all job functions and can adopt as needed
  • Follow-up and follow through on each portion of the project is essential
  • Needs to have excellent computer skills with Microsoft Office and SharePoint
  • Must have a bachelor’s degree or equivalent education
  • Project Management Professional Certification (PMP) is preferred
  • Prefer 3 – 5 years’ experience
  • Candidates with either Inspection System Business or Packaging Industry experience would be most desired.

 

If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!

In addition to a competitive salary, FILTEC provides comprehensive benefits including medical and dental plans, vision, short-term & long-term disability insurance, a 401(k) plan, flexible spending accounts, paid holidays, and more.  For consideration, please e-mail your resume to careers@filtec.com

Field Service Engineer II

FILTEC, Ltd was founded in 1958 by Fred Calhoun, considered by many in the industry to be the father of modern beverage packaging inspection. Fred envisioned a more efficient manner to inspect beverage bottles and created and sold the world’s first electronic Empty Bottle Inspector (EBI). 

The ideal Field Service Engineer II (FSE) candidate will have a strong systematic electrical and mechanical aptitude with some experience working with electronics. Direct experience working in the food/beverage packaging industry is preferred but not required.

This position is field/home based and requires 80-90% travel, both domestically and internationally. Cross trains on products serviced in the field, and displays proficiency in servicing both the Detection/Inspection/Vision and X-Ray/Gamma product lines. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  • Responsible for meeting all daily service repair & maintenance needs and driving customer satisfaction
  • Installs, repairs and maintains equipment in the field; provides customer training as required.
  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
  • Order, install, and return parts and manages repair parts cycle time
  • Reviews all logs for open issues and prepares formal reports to customers as necessary.
  • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
  • Ensures that all tools and test equipment are properly maintained and calibrated
  • Assesses product/equipment performance based on field support data; recommends modifications or improvements.
  • Seeks to provide technical support to customers and other service professionals as required.
  • Possesses a solid level of technical knowledge on the company’s technologies.
  • Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
  • Ability to travel, overtime and work hours other than Monday-Friday is required.
  • Other duties as required.

EDUCATION AND SKILLS:

  • Associate’s Degree or Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics). Equivalence achieved through comparative work and life experience is acceptable (>3 years work experience in a related electrical or mechanical field service role).
  • Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
  • Prior experience in machine communication, data transfer, OPC UA and MODBUS TCP/IP is preferred.
  • Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
  • Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.
  • Maintains clear and concise business communication proficiency, both oral and written
  • Must be able to pass an in depth background check (vetting).
  • There is a requirement for heavy lifting, on occasion, during some equipment installations.
  • Able to work with hand tools and possess mechanical/electrical troubleshooting skills.

If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!

In addition to a competitive salary, FILTEC provides comprehensive benefits including medical and dental plans, vision, short-term & long-term disability insurance, a 401(k) plan, flexible spending accounts, paid holidays, and more.  For consideration, please e-mail your resume to careers@filtec.com

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